Privacy Policy

Last Updated: 11/25/2024

This Privacy Policy explains how PureEight ("the Site," "we," "us," or "our") collects, processes, and discloses your personal information when you access or use pureeightshop.com (the "Site"), engage with our services, or otherwise communicate with us (collectively referred to as the "Services"). References to "you" and "your" apply to any individual who interacts with our Services, whether as a customer, visitor, or other user whose information is collected under this Privacy Policy.

Please read this Privacy Policy thoroughly. By using the Services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree to this policy, please discontinue using or accessing the Services.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our practices, legal requirements, or operational changes. The updated Privacy Policy will be published on the Site with a revised "Last Updated" date. Any changes will become effective immediately upon posting unless otherwise stated.

What Personal Information We Collect

Information We Collect Directly from You

  • Basic Contact Information: Your name, address, phone number, and email address.
  • Order Information: Details such as billing address, shipping address, payment confirmation, and contact details associated with your purchases.
  • Account Information: Your username, password, and answers to security questions.
  • Shopping Activity: Information about items you view, add to your cart, or save to your wishlist.
  • Customer Support Details: Any information you include in messages or inquiries submitted through our Services.

Providing this information may be required for you to access certain features of our Services. Choosing not to provide it may limit your ability to use specific features.

Information We Collect Automatically through Cookies

When you interact with the Site, we may automatically collect "Usage Data" using cookies, pixels, or other tracking technologies. This data may include:

  • Device information (e.g., browser type and version).
  • IP address and network connection details.
  • Interaction data, such as your activity on the Site or Services.

How We Use Your Personal Information

Providing Products and Services

Your information is essential to fulfilling our contractual obligations, including:

  • Processing payments and fulfilling orders.
  • Managing your account and notifying you about transactions.
  • Shipping items, handling returns, and facilitating exchanges.
  • Enabling features like posting product reviews.

Marketing and Advertising

We may use your personal information for promotional purposes, such as:

  • Sending marketing emails, text messages, or postal mail.
  • Showing personalized advertisements for products and services based on your interests.

Security and Fraud Prevention

We process your personal data to identify, investigate, and prevent potentially fraudulent, illegal, or malicious activities. This includes safeguarding your account credentials. If you suspect your account has been compromised, contact us immediately.

Communication

Your data allows us to provide customer support and respond to your inquiries, ensuring a high-quality user experience.

How We Disclose Personal Information

Under certain circumstances, we may share your information with third parties:

  • Vendors and Service Providers: For payment processing, shipping, data analytics, IT services, and other operational support.
  • Business and Marketing Partners: Such as Shopify, to support our Services and advertise to you.
  • Legal Obligations: To comply with applicable laws, respond to subpoenas, or protect the rights of our users.
  • Corporate Transactions: In case of mergers, acquisitions, or similar business activities.
  • With Your Consent: When you expressly direct us to share information.

We disclose the following categories of information:

Category Recipients
Identifiers (e.g., contact details) Vendors, service providers, and partners
Commercial information (e.g., shopping data) Vendors, marketing affiliates
Internet activity (e.g., Usage Data) Analytics providers

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you submit product reviews or other content to public areas of our Site, this information may be visible to others and accessed without limitation. Exercise caution when sharing personal details in public forums, as we cannot control how third parties use or secure this information.

Third-Party Websites and Links

Our Site may include links to websites or platforms operated by third parties. We are not responsible for the privacy practices, accuracy, or reliability of third-party sites. Review their privacy policies before sharing any personal data.

Cookies

We use cookies and similar technologies to enhance functionality, analyze usage, and tailor advertisements. Cookies allow us to remember preferences, run analytics, and improve user experiences.

You may manage cookies via your browser settings. However, disabling cookies may limit the functionality of certain Site features. For details about Shopify's cookie practices, visit Shopify's Cookie Policy.

Security and Retention of Your Information

We employ reasonable security measures to protect your data but cannot guarantee absolute security. Avoid transmitting sensitive information through unsecure channels.

We retain your data based on factors such as:

  • The need to maintain your account.
  • Providing ongoing Services.
  • Legal obligations or dispute resolutions.

Your Rights and Choices

Depending on your location, you may have the following rights concerning your personal data:

  • Access: Request the personal data we hold about you.
  • Correction: Update inaccurate information.
  • Deletion: Request data removal.
  • Portability: Receive a copy of your data in a portable format.
  • Opt-Out: Limit the sale or sharing of your personal data.
  • Restrict Processing: Temporarily limit data processing.
  • Withdraw Consent: Revoke previously given consent.
  • Appeal: Challenge denied requests.

To exercise these rights, email us at support@ureeightshop.com. Verification of identity may be required before processing your request.

Children's Data

Our Services are not intended for children. If you believe we have collected data from a child, contact us to request its removal.

International Users

Your data may be processed in countries outside your own, including the United States. When transferring data internationally, we rely on mechanisms like Standard Contractual Clauses to ensure compliance with applicable laws.

Complaints

If you have concerns about our handling of your personal data, email us at support@pureeightshop.com. You may also escalate unresolved complaints to your local data protection authority.

Contact

For any questions or to exercise your rights, contact us at:

Email: support@pureeightshop.com